Please print and sign each document prior to arriving for your reservation.
If you are a returning client you only need to bring the first form with each new stay.
Policies and Online Documents
Check Out Time
Regardless of check IN time, our check OUT time is 12pm Monday-Saturday. Your pet is welcome to stay past those hours for an additional full daycare charge of $15. Sundays have an automatic day play charge as we are only open for pick up/drop off between 4pm-6pm.
Our cancellation policy is as friendly as possible. We understand plans can change and emergencies happen. Therefore, during a non-peak season, as long as we do not have a waiting list for the time of your reservation and you give us 24 hour notice, you will not be charged a cancellation fee.
However, for holiday and peak weeks, we require a
non-refundable $25 deposit per pet. This will be credited to your account if you stay the entire length of your original reservation. This policy is in effect to ensure fairness for all of our pet families. We are sure you understand the need to give each family adequate time to make their arrangements since we do have a lengthy waiting list for most weekends and holidays.
After Hours Fee
Since we are staffed 24 hours, but only open to the public at certain times, there is an option for after hours pick up/drop off during emergencies only for an added $30 fee per dog. This service is not guaranteed if not pre-arranged prior to closing. This must be scheduled in advance with a phone call and for safety reasons for all of our guests and staff, we will not open our doors to anyone who simply knocks without prior notice.
All of our guests are required to be up to date on all vet recommended vaccinations for this area. This includes Rabies, DA2PPV (or titer test), Intranasal Bordetella (every 6 months) and the Bi-Valent Flu Vaccine. All vaccines must be given at least 2 weeks prior to your day of check in to allow adequate time to become effective. Also, we require each of our guests to receive flea and intestinal parasite prevention monthly. A negative fecal test is also required annually. If fleas or intestinal parasites are found on your pet we will treat him/her at your expense and keep separated from other guests until an appropriate time has passed for treatment to be effective.
***We require that each pet parent read our policies and sign all waivers and other paperwork prior to your pet’s first stay. Thank you for understanding as we strive to ensure every guest is healthy and happy.